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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
View All (2)
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Welcome to your Neighbourhood

We look after more than 5,200 homes across the London. From east London’s riverside neighbourhoods to the suburban towns of Essex – this is your neighbourhood and we’re proud to support all customers across London.   

We want to work with you to strengthen communities where people look out for each other and where all customers can feel safe, supported and part of the local community.  

About your Neighbourhood Team

Working locally, leading together

Your Neighbourhood Managers work across customer services, property, and community teams so that supporting your community feels joined-up and personal.  

They lead on tenancy and neighbourhood management, specialist housing support, and local improvement projects – helping us get closer to customers and deliver a joined-up, personal experience. 

Neighbourhood Managers want to get closer to customers so that they can:  

  • support you with your tenancy 

  • listen to local issues and ideas 

  • lead on improvement projects in your area 

Later Living and Independent Living scheme's

If you live in a Later Living or Supported Living scheme your Scheme Officer or Manager will continue to be your go-to person for anything relating to your home, tenancy, and community.

Find out more

Postcode search - coming soon! 

You will be able to find out which Orbit area you live in and who your Neighbourhood Manager is when we introduce a postcode search to this page in the coming weeks. In the meantime, you can see who your Neighbourhood Manager is by logging onto myAccount.

How to contact your team
Support in your area
Meet your neighbours
Your Voice and Community Events
News and updates from your area
Get in touch

Support in your area

We’re here when you need extra help. Across London and Essex, you can access: 

  • Free support through Better Days – for help with money, mental health, work, and more 

  • Cost of living advice and emergency assistance 

  • Safeguarding and domestic abuse support 

  • Anti-social behaviour advice and reporting 

  • Links to local charities and community providers 

Quick links 

Better Days support

Domestic abuse help

ASB reporting and advice

Find local events

Meet your neighbours

Want to see what other Orbit communities are up to?

Visit our Meet Your Neighbours section to explore customer stories and short films – including our At Home With series featuring real Orbit residents.

At Home With

Your Voice and Community Events

Your Voice and Community Events

We want to work with you to make your neighbourhood the best it can be. In London customers already:  

  • Join local forums, walkabouts and improvement sessions 

  • Share feedback through YourVoice 

  • Help shape new services and test new ideas 

  • Take part in events like community days, wellbeing workshops and housing panels 

Whether you’ve got five minutes for a survey, or want to come along regularly, your voice can make a difference.  

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Find out how to get involved

News and updates from your area

We’re working on bringing you Orbit news that’s relevant to you and your community. Check back soon for the latest updates.

Get in touch

You can contact your Neighbourhood Team about: 

  • Neighbourhood issues or local improvements 

  • Tenancy queries and support 

  • Getting involved in community projects or events 

For everyday services like repairs, rent or updating your details, the fastest way is to: 

Log in to myAccount

Report a repair

Pay your rent

Report ASB or request support

If you need to contact us, you can find out all the ways to reach us here to contact us page.
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