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myAccount
11/08 - 16/10: Help us improve your services
15/08 - 21/08: Important update on myAccount
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11/08 - 16/10: Help us improve your services
15/08 - 21/08: Important update on myAccount
View All (2)
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Update

  1. We know some customers are having trouble registering for myAccount. We’re sorry for the inconvenience. We’re working to fix this as quickly as we can.

  2. We’re sorry that the repairs tool in myAccount is still unavailable. If you need to raise a repair, please call us on 0800 678 1221 and our teams will assist you.
     
    Thank you for your patience and understanding.

Accessing our services and your personal information is easy, safe and convenient. Join thousands of our customers already benefiting from their online myAccount area.

We have put together some useful explainer guides and videos to support you in using the myAccount portal. If you need more help, please contact us.

Explainer guides

Benefits of myAccount

What do you need help with?
Access your account 24 hours a day, seven days a week
Manage your money
Talk to us
You’re in control
FAQs

Access your account 24 hours a day, seven days a week

Change and update your details

Amend your username, password, and security question at any time using the portal. If any of your contact details change, you can update these here too.

Raise a repair online

Raise non-emergency repairs to your home or communal areas using the 'Raise a repair' option. Our repairs contractors will then be in contact to arrange a convenient date and time that suits you.

The 'Repairs and maintenance' area allows you to view all open repairs, or let us know if anything changes.

Manage your money

  • Pay your rent and/or service charge(s)
  • Set up and manage a Direct Debit 
  • View and download rent statements
  • View your rent balance and transaction history

Talk to us

  • Send enquiries and make online requests directly to our helpful support team
  • Get involved with decisions that impact you and your communities through our online customer engagement platform, Your Voice
  • You can find the name of your property manager in your 'My Contact Details' section in myAccount. If you want to get in touch with your property manager, please contact us via the details on our contact us page

You’re in control

  • Self-register for myAccount

  • Update your communication and marketing preferences to help us keep you updated with the information you want to receive

  • Update your contact details without the need to spend any time on the phone
  • Give third-party access to an approved person
  • Any amends you make to your personal details are in real-time meaning they will be updated with immediate effect

FAQs

FAQs

How do I register for myAccount?

You can register for myAccount here by entering your tenancy reference number and personal details. The email address used must match the one listed on our system. If this has changed, or you haven’t given us your email address yet, please contact us on 0800 678 1221.

I can’t remember my username/password, what do I do?

You can reset your password here or request a username reminder here.

Can I raise repair requests on myAccount?

Yes, all non-urgent repair requests can be raised on myAccount by selecting the ‘Raise a repair’ button on the homepage. To raise an emergency repair, please contact us on 0800 678 1221. You can find out more about the types of repairs and repairs responsibilities (including our new ‘repairs responsibilities tool’) by visiting our ‘Repairs to my home’ page. 

Can I raise service requests on myAccount?

Yes, you can raise service requests on myAccount by visiting the ‘Raise a request’ page. You can use this page to send requests straight to the relevant team, this includes requests such as adding someone to your tenancy or reporting anti-social behaviour.

What do I do if I need more support using myAccount?

myAccount support guides can be found here.

If you are using Firefox to login to myAccount please be aware Firefox stores the username and password of websites. You can visit your settings and switch this off to stop Firefox using the incorrect login.

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