Our Customer Promise
Our Customer Promise sets out a clear commitment to you that will enable us to deliver the best customer experience possible.
As part of this, we want to be easy to deal with, fair, inclusive and value diversity. With over 100,000 people living in our homes we want to ensure that our services and how we interact with our customers is representative of the diverse range of people that make up the communities in which we work.
We aim to involve our customers in the decisions about your homes and communities and make sure that we are responsible for our actions relating to the environment, safety, equality and fairness.
By including our Equality, Diversity and Inclusion (EDI) commitment as a key pillar of our Customer Promise, it lays out our vision for the future of Orbit. We know that celebrating the diversity of our customers and colleagues is fundamental to our success. To respond to a changing society and shape our approach, we need your support. Read on to find out more about what we’re planning, and how you can get involved.