Our customer promise to you
We lead in building thriving communities. We offer homes for affordable rent, outright sale and shared ownership throughout the Midlands, East and South of England.
As a not-for-profit housing association, we provide affordable, quality homes for our customers who are in differing stages of their life, from first-time buyers to enhanced support living.
We place our customers at the heart of what we do, we continually invest in our communities and we create great places to live, work and play.
Our vision is to lead in building thriving communities, and we believe everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. Being part of our communities is important to us and we give back over £5million each year to make a positive difference in people’s lives.
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Together with Tenants is a housing sector-wide programme that is working towards strengthening the relationship between residents and housing association landlords. The commitments within the charter are captured within our customer promise, creating a more positive relationship with all our customers and ensures that we are directly accountable to you.
The latest edition of Orbit Life magazine is out now! This issue is our customer annual report special edition where you can find out all about how we have delivered services over the past year and on our Customer Promise to you. You can also be in with a chance to win £100 in shopping vouchers by taking part in our first ever Orbit Life reader survey – just in time for Christmas!