Contact us

First of all, check if the repair is our responsibility - many minor repairs will be the customer's responsibility.

You can request a repair online, including booking your preferred date and time via myAccount. You can also view previous repairs appointments and request a repair to a communal area.

If you need to report an emergency repair, phone us as soon as possible.

Are repairs taking longer than usual?

We are completing around 2,000 repair jobs a week however, some non-emergency repairs are currently taking longer than usual to complete. There are a number of different reasons for this:

• Labour shortages, due to Covid
• A shortage of some materials
• A higher number of repairs being reported

We understand waiting for a repair may be frustrating, and we want you to know we are working hard to resolve the situation. Thank you for your patience and understanding.

Emergency repairs are not affected and will be responded to within 24 hours.

You can request a communal area repair online via myAccount. Once we've received your request, we'll arrange for the repair to be carried out.

Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.

If an emergency repair is needed, please phone us as soon as possible.

You can view your rent or service charge account balance online via myAccount.

You'll also be able to view, filter and print or download details about charges and payments to your account.

We understand that increased energy bills at this time of year can bring a lot of stress and uncertainty. That's why we've prepared some advice on what you can do to make things a little easier.

Read our advice

We have signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service. You can find out more about our complaints process and how you can submit a complaint on our complaints page.