Keep up to date with our latest notices and alerts for you.
You may have seen across the news recently information about rising energy costs due to an increase in the wholesale costs of energy. These increases have the potential to impact all of us, especially as we move towards the winter months when heating our homes becomes more necessary.
We understand that many of you will be concerned about increasing energy bills this winter. We are able to offer free independent advice and support across a range of topics including wellbeing, money advice, tenancy support and employment and skills. Click here to read more, or call us on 0800 678 1221 – we’re here to help
Read more on what you can do to keep energy costs down and the help and support that is available here.
Our legal entity recently changed to Orbit Housing Association Ltd. More information about this change can be found here. We now have one bank account for customers to pay us any monies owed.
For customers currently paying us, we are dealing with this via our payment services providers. We have updated our websites, CSC scripts and chatbot and will be contacting customers via email, text and letter.
Customers we need to contact directly are those that are paying us by Standing Order or BACS payments, as these are customers who use our bank details to send money to us.
If you currently pay via Standing Orbit or BACS, you will receive a letter, email or text message asking you to update the bank account details you hold for us, or suggesting Direct Debit as a more flexible payment method.
Paying by Direct Debit gives you more flexibility with regards to how and when you make payments relating to your Orbit tenancy, so that you can have greater control over your finances. You can choose any day of the month that suits you best. To find out more, please visit our website.
You can set up a Direct Debit online by visiting myAccount. More information about other payment methods we accept and benefit payments is available on the ways to pay section of our customer website. If you are not able to pay by direct debit, you will need to update the following details with your bank.
Please change the bank account details you hold for us to:
Orbit Housing Association Ltd
Branch Bank Account Address
13 Cecil Square
Your bank will verify the account details when setting up payments, and if anything is incorrect, the bank will reject it. As mentioned above, if you pay via Standing Order or BACS you will be receiving an official letter, email or text from us too. If you still want to check that this information is correct and is from us, please call us on 0800 678 1221. For more information about protecting yourself from fraud, please visit myMoney.