Keep up to date with our latest notices and alerts for you.
Our Customer Promise takeover edition of Orbit Life is now out and is jam packed with news and information about our new Customer Promise, our new customer website and handbook, fire safety, myAccount, our Better Days offers and how our Tenancy Sustainment team supported a new customer.
Why not sit down with a cuppa and have a read?
Our legal entity recently changed to Orbit Housing Association Ltd. More information about this change can be found here. We now have one bank account for customers to pay us any monies owed.
For customers currently paying us, we are dealing with this via our payment services providers. We have updated our websites, CSC scripts and chatbot and will be contacting customers via email, text and letter.
Customers we need to contact directly are those that are paying us by Standing Order or BACS payments, as these are customers who use our bank details to send money to us.
If you currently pay via Standing Orbit or BACS, you will receive a letter, email or text message asking you to update the bank account details you hold for us, or suggesting Direct Debit as a more flexible payment method.
Paying by Direct Debit gives you more flexibility with regards to how and when you make payments relating to your Orbit tenancy, so that you can have greater control over your finances. You can choose any day of the month that suits you best. To find out more, please visit our website.
You can set up a Direct Debit online by visiting myAccount. More information about other payment methods we accept and benefit payments is available on the ways to pay section of our customer website. If you are not able to pay by direct debit, you will need to update the following details with your bank.
Please change the bank account details you hold for us to:
Orbit Housing Association Ltd
Branch Bank Account Address
13 Cecil Square
Your bank will verify the account details when setting up payments, and if anything is incorrect, the bank will reject it. As mentioned above, if you pay via Standing Order or BACS you will be receiving an official letter, email or text from us too. If you still want to check that this information is correct and is from us, please call us on 0800 678 1221. For more information about protecting yourself from fraud, please visit myMoney.
We have co-created an EDI survey with our customers, as we want to make sure that you have a say in how we do things. We aim to involve you in decisions about your homes and communities and make sure that we are responsible for our actions relating to the environment, safety, equality and fairness.