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From Monday 11 May 2026, the allpay app and allpay internet payments portal will no longer be available. Allpay will be changing to allpayments.
To continue making payments, you’ll need to update the old allpay app or download the new allpayments app. You can still make payments through the website by logging into the new web portal.
Does this change affect me?
This change only affects you if you make Debit Card payments, Direct Debit payments won’t be affected.
How to access the new app and portal
You can either update your old allpay app or download the new allpayments app below.
Or you can sign in through the new portal: new.allpayments.net
You can sign in with your existing details that you used for allpay or you can set up a new account if you’ve not already registered.
What’s changing?
allpay will be changing to allpayments. The logo will change from ‘allpay’ in white text on a blue background to an ‘a’ in white text with a blue background.
Old logo:
New logo:
Need extra help?
For help with the new app and portal, including account setup or making a payment, head to www.allpay.helpscoutdocs.com where you’ll find clear guidance and helpful documents. Click on ‘allpayments’ and then ‘migration FAQ’ for more information on the changes from allpay to allpayments.
We’re letting you know myAccount is currently unavailable. We’re sorry for this inconvenience and we’re already working to get it back online as soon as possible.
Our website, live chat and email are all still available, and you can still call us on 0800 678 1221.
If you need to, you can still make payments through the allpayments app (formerly allpay). You can also find other ways to make payments on our website.
Thanks for your patience as we work to get myAccount working properly for you. We’ll update you with our progress.