We know repairs and maintenance are among the most important services we provide. When something needs fixing in your home, you should be able to rely on us to put it right.

We wrote to customers in August 2025 to let you know we were looking at changes to your repairs and maintenance services, as our current contracts come to an end in March 2027. Our aim is simple: to improve reliability, quality, and your overall experience of repairs.

When we wrote to you last year, we asked for your feedback about repairs and maintenance so we could understand what matters most to you. Since then, we’ve reviewed your comments, carried out detailed research, and started a tender process to find partners best placed to provide the services our customers need.

We’re now at the next stage of the tender process, called a formal consultation. This means we’re writing to leasehold customers and asking for your views on the proposed new repairs and maintenance contracts in your area before anything is agreed. This is an important part of the process as it gives you another chance to tell us what you think.

Proposed new partners

We’ve split our repairs and maintenance service into two parts. Part one covers emergency and routine repairs and part two covers major repairs and extra work when more support is needed.

If you live in the Midlands, this is relevant to you

Living in the Midlands

If you live outside the Midlands, this is relevant to you 

Living outside the Midlands

Have your say

It’s important that your feedback is made in writing and you can do this in any of the following ways:

Email: Consultations@orbit.org.uk 
Write to: Consultations, Garden Court, Harry Weston Road, Binley, Coventry, CV3 2SU
Please share your feedback with us before Sunday 26 July 2026 so it can be considered. We’ll reply to you within 21 days of receiving your comments.