Skip to main content
19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
View All (2)
Hide
19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
View All (2)
Hide
Image of a group of volunteer gardeners

Welcome to your Neighbourhood Central Midlands

Image of a group of volunteer gardeners

We look after more than 6,700 homes across the Central Midlands. From busy city centres like Coventry and Wolverhampton to market towns and green spaces in Warwickshire and Staffordshire – this is your neighbourhood and we’re proud to support all customers across Central Midlands.   

We want to work with you to strengthen communities where people look out for each other and where all customers can feel safe, supported and part of the local community.

About your Neighbourhood Team

Working locally, leading together

Your Neighbourhood Managers work across customer services, property, and community teams so that supporting your community feels joined-up and personal. They lead on tenancy and neighbourhood management, specialist housing support, and local improvement projects – helping us get closer to customers and deliver a joined-up, personal experience. 

Neighbourhood Managers want to get closer to customers so that they can:  

  • Support you with your tenancy 

  • Listen to local issues and ideas 

  • Lead on improvement projects in your area 

Several Neighbourhood Managers will cover different areas of the Central Midlands, so you will have someone local who knows your community.  

We’re also creating a simple guide to show you know when to contact your Neighbourhood Manager and when it’s quicker to use myAccount or other contact methods for day-to-day services. We'll add a link once it’s ready. 

Your Neighbourhood managers

How to contact your team
Get in touch
Central Midlands at a glance
Support in your area
Your Voice and Community Events
Central Midlands Roadshow
News and updates from your neighbourhood

Get in touch

You can speak to your Neighbourhood Team about:

  • Neighbourhood issues or local improvements
  • Tenancy queries and support
  • Getting involved in community projects or events

For everyday services like repairs, rent or updating your details, the fastest way is to: 

We’ll also share local drop-in dates where you can meet your team in person.  

Contact your local team
Phone: 0800 678 1221

Central Midlands at a glance

  • We manage 6,752 homes across the region.  

  • Areas we cover: Cannock Chase, Coventry, Hinckley and Bosworth, Lichfield, North Warwickshire, Nuneaton and Bedworth, Tamworth, Warwick, Wolverhampton 

  • A mix of towns, cities, and rural communities 

  • Strong local partnerships and community investment projects 

Support in your area

We’re here when you need extra help. In the Central Midlands, you can access: 

  • Free support through Better Days – for help with money, mental health, work, and more 

  • Cost of living advice and emergency assistance 

  • Safeguarding and domestic abuse support 

  • Anti-social behaviour advice and reporting 

  • Links to local charities and community providers 

Quick links 

Better Days support

Domestic abuse help

ASB reporting and advice

Find local events

Your Voice and Community Events

Your Voice and Community Events

We want to work with you to make your neighbourhood the best it can be. In the Central Midlands customers already:  

  • Join local forums, walkabouts and improvement sessions 

  • Share feedback through YourVoice 

  • Help shape new services and test new ideas 

  • Take part in events like community days, wellbeing workshops and housing panels 

Whether you’ve got five minutes for a survey, or want to come along regularly, your voice can make a difference.  

Find out how to get involved

Central Midlands Roadshow

We’d love to see you at our local drop-in event at Foleshill Community Centre, Coventry (CV6 5HS) on 6 October. 
There are two sessions so you can come along at a time that suits you: 

  • 12pm – 2pm 

  • 3pm – 5pm 

At the roadshow you can: 

  • Meet your Neighbourhood Manager and teams like Better Days, Orbit Earth and YourVoice 

  • Try out our new customer portal 

  • Find out more about Everyday Excellence 

  • Share your ideas and feedback 

If a roadshow isn’t planned near you, your Neighbourhood or Scheme Manager will still run smaller local sessions using our new event toolkit – so there are always chances to get involved 

News and updates from your neighbourhood

  • Community safety pilot launches in Nuneaton (May) 

  • Family fun day brings people together in  Coventry (June) 

  • Customer-led gardening group blooms in Tamworth (July) 

Back to top