Together with Tenants is a housing sector-wide programme that is working towards strengthening the relationship between residents and housing association landlords.
We value your voice and experience as our customer, which is why we signed up to take part in 2019.
Working with our engaged customers, we’ve put together a steering group which helps us make sure that we are listening to customers and following through on our commitments. We have also formed several working groups with customers and frontline employees, who work together to review specific areas of our business and ways we can improve services for all our customers.
Customers involved in these reviews presented their findings to our Customer and Communities board earlier this year and will support us in making the improvements they helped identify over the next year.
To find out more about Together with Tenants please visit: housing.org.uk/our-work/together-with-tenants
If you would like to help us review our performance alongside the Together with Tenants commitments, just head over to Your Voice or you can email customer.engagement@orbit.org.uk. We look forward to hearing from you!