Look out for your annual rent review letter as it also includes information on how to pay your rent, including what to do if you receive Housing Benefit or Universal Credit. You can now request a copy of the letter we’ll be sending you through myAccount . Follow, ‘Raise a request’ and then, ‘Manage my account’.
General details on rent regulations and calculations are available on our rent charges page.
If you pay a service charge, we’ll also be writing to you to let you know about your service charge budget for the same period.
Your service charges
Your service charge budget will set out what we expect your service charges to be for the upcoming year starting April 2025 through to the end of March 2026. We’ll be sending you a service charge budget statement (which shows the amount we expect to spend on each of the services we provide, as well as the amount you’ll pay) and a budget information sheet (which shows the comparison in costs over the last year and an explanation of how we’ve worked out your service charge).
What to do if you have any questions about your service charge and how it’s been calculated
Find out more about what’s included in your service charge and how it’s calculated here. If you still have questions, you can speak to your Scheme Manager/Scheme Officer or email us directly at ServiceChargeTeam@orbit.org.uk.
Do you need advice or support? Better Days is here to help
Our Better Days programme has partnered with Citizens Advice to provide you with expert money advice and support across a range of services. Visit our MyMoney webpage for more information. You can also pop into one of our Community Hubs if there’s one near you.
