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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
View All (2)
Hide

Speak to your Neighbourhood Manager when you want: 

  • Support with your tenancy or housing situation 

  • Help with ongoing issues that haven’t been sorted out through MyAccount or customer service 

  • A face-to-face chat or to attend a local drop-in 

  • To raise concerns about what’s happening in your neighbourhood (e.g. fly-tipping, abandoned cars, community safety) 

  • To get involved or make improvements in your local area 

  • A bit of help with accessing our services or support 

  • Your Neighbourhood Manager is here to bring tenancy, property and community services together – so you’ve got a named person who knows your area and can support you directly.  

Find your area: 

  • Central Midlands 

  • East Anglia 

  • East Midlands 

  • Kent 

  • London 

  • Stratford and South Midlands 

  • Sussex and Surrey 

Other services: 

  • Use myAccount or Orbit customer services when you need to: 

  • Report a repair here 

  • Pay your rent or set up a payment plan 

  • Update your contact details 

  • Check your tenancy agreement or documents 

  • Report anti-social behaviour (ASB) 

  • Request a service or track a case 

These are available online 24/7 and are usually the quickest way to sort day-to-day things.

Log in to myAccount

Not sure who to contact? Start here: 

We understand it’s not always easy to know where to go for support — so we’ve made it simple. If you’re unsure, just get in touch and we’ll guide you.  

  • Call us on 0800 678 1221 

  • Textphone: 18001 0800 678 1221  

  • Social media: @orbithousing 

  • If you need things in a different format, please contact us on 0800 678 1221 

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