Welcome to the Spring edition of Orbit Life, our customer magazine. As part of this edition I’m delighted to launch our new Customer Promise. This has been designed in collaboration with customers. At its heart is a clear purpose - to help you and your communities to thrive.
Delivering an excellent customer experience We're committed to keeping our promises, resolving your queries and being easy to deal with. We want be fair, inclusive and value diversity whilst ensuring our services offer good value for money.
Providing high quality, safe and sustainable homes We aim to build high quality, affordable homes you can be proud of. We maintain them to the highest safety standards and invest in a lower carbon future.
Bringing positive change to places and communities We want to involve you in decisions about your home and neighbourhood, and keep your local area clean, green and safe. We also want to provide support to improve your wellbeing and independence.
Working together for a better day We want to listen to you to truly understand your priorities and be professional in everything we do, to help you to have a better day.
