Here’s everything you need to know about the upcoming change and what steps you should take to prepare.
What is RTS and How Does It Affect You?
Radio Teleswitch Service (RTS) is used by many social housing customers who have electric storage heating (ESH), to control their heating and hot water systems remotely. The RTS system uses radio signals to switch between peak and off-peak electricity rates, allowing customers to benefit from cheaper electricity during off-peak hours, which is often helpful for managing energy costs.
How do you know if you have an RTS meter?
- Most people who have electric storage heaters to heat their home and water have RTS meters.
- RTS meters are commonly installed in multistorey buildings and flats.
- If you only receive electricity and don’t have gas in your home, it’s likely you have a RTS meter.
- If you have benefit from cheaper rates at certain times of the day, usually at night, (often called Economy 7 or 10) then you have a RTS meter.
- Some RTS meter users will have a separate switch near their electricity meter which says “Radio Teleswitch.”
Why being it’s turned off and what’s replacing it?
The technology used for RTS is old and out-dated; and the infrastructure that supports it is being phased out to be replaced by modern technology.
RTS customers can change their old meter for a smart meter through their energy supplier. Smart meters are the only technical replacement for RTS meters because they can be programmed to deliver a similar service.
What will happen if you don’t switch from RTS to a new smart meter?
If you don’t change to a new meter before 30 June 2025, your heating, and hot water may not work properly, and you could see an increase in your energy bills.
What should you do next?
Your energy supplier should have been in touch with you to arrange an appointment to change your meter. It’s important that you contact them before the cut-off date to avoid any disruption to your service.
Here are some steps you can take:
- Check if your heating or hot water is affected: If you're unsure whether you are using RTS, you can check with us or your energy supplier or review your system's settings.
- Contact your energy supplier: There are several ways to control your heating and hot water without relying on Teleswitch. Contact your electricity supplier who can discuss your options with you and help you find the best solution.
We understand that changes like this can be worrying, but your electricity supplier is there to guide you through the transition. If you are affected by the Teleswitch turn-off, your supplier will be able to help you understand your options and ensure you stay comfortable in your home.
Make sure to act before 30th June 2025 to avoid any interruption in service.
For more detailed information, visit Energy UK or download the What You Need to Know leaflet.
