Our phone number and postal address

Contact us by phone

You can call us if you need to contact us about an urgent enquiry: 0800 678 1221

Our Customer Service Centre's opening hours are:

• Monday to Friday: 8am to 8pm
• Saturday: 8am to 1pm

Outside of these hours, we offer an emergency service so we are open to take your calls 365 days a year, seven days a week and 24 hours a day.

If you have hearing loss or a speech impairment, you can use a textphone to contact us. You may call 18001 0800 678 1221. Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support Pages or Relay UK for more information.

Contact us by post

If you need to get in touch with us by post, please send correspondence to:

Orbit Group,
PO Box 6406
Coventry
CV3 9NB