What’s the fire evacuation procedure at Grange House?
Your safety is our number one priority and it’s important that you’re aware of the fire evacuation procedure at Grange House and why it’s in place.
Like many other residential buildings in England, Grange House is designed and constructed so that in the unlikely event of a fire, it’s contained within the home where it started.
In line with all relevant building safety regulations, there are no alarms in communal areas. Instead, each home has its own alarm system that sounds if fire is detected within that individual property.
This system performed as expected when the fire at Grange House occurred as the fire was contained within the home where it started. The fire service approached other homes that they felt needed to evacuate once they had assessed the situation.
If the alarm sounds in your home, leave your home immediately and make your way to the meeting point. Once safe, call 999 to report the fire. The fire service will attend and confirm when it’s safe for you to return to your home.
We’ve got more general information on fire safety on our customer website and there’s a host of advice and guidance on London Fire Brigade’s website. Please talk to us if you have any questions or concerns.
Click here to download the user guide for your door entry system.
Help and support
Better Days
As an Orbit customer, you have access to our wide-ranging package of free support services Better Days. More information can be found in the Help & support section of our customer website or you can talk to us on 0800 678 1221.
Latest customer updates
October 2026 update from Wates and Orbit
Improvement work update
In December 2025, we completed essential improvement work to your building and home. There is a 12-month period for us to put right anything linked to this work. This period has now come to an end and we asked you to report anything that needed putting right with the work we carried out in your home.
We’re arranging visits to take a look and complete any work needed by Friday 4 December 2026.
Reporting Orbit repairs
This November 2026 deadline is only for reporting problems linked to the improvement work to Wates. After the 12-month period ends, you can still report any issues with your home to Orbit, including anything linked to this work. Please also continue to report general day-to-day repairs to Orbit as usual.
The quickest way to do this is through myAccount. You can report a repair online at any time without waiting on the phone.
You can also call Orbit on 0800 678 1221.
Thanks for your patience
Thank you again, from both Wates and Orbit, for your patience and support as we carried out the improvement work in your building and your home. We understand that living with ongoing building work can be challenging. These improvements will benefit your home and building for years to come.
Our on-site fire safety team CCSS has rebranded to EA-RS. You will notice this change on all communication from them. EA-RS will continue to provide the same service to your home.
