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16/10 - 02/12: Tell us how we’re doing Tenant Satisfaction Measures survey – 20 October to 1 December 2025
20/10 - 17/11: Watch out for Winter Fuel Payment text scams
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Two girls sat on the floor putting clothes into a washing machine

Damp, mould and condensation

Two girls sat on the floor putting clothes into a washing machine

Damp, mould and condensation is common in many homes, especially in the colder winter months. Don’t panic if you do find small amounts mould in your home, it’s more common than you think, it’s only when it’s found in large amounts that it can cause problems.

Minor cases of mould are usually manageable and can be treated by using a fungicidal wash. If left unchecked and untreated, the mould can spread and become a hazard.

A woman sat on the floor on her phone with a grey cat in her lap

Your guide to Awaab’s Law

A woman sat on the floor on her phone with a grey cat in her lap

This new law means we must address emergency hazards and significant hazards in your homes within a certain timeframe.

Emergency hazards 

These are hazards and risks which pose a significant risk or immediate harm to you or members of your household and must be made safe within 24 hours. This includes big cases of damp and mould, gas leaks, exposed electrics, loss of water supply, broken boilers, structural issues and broken windows.

We consider several factors when deciding whether a hazard is an emergency.

For example, we look at whether damp and mould is widespread, located in a bedroom, or present in the home of someone with higher health risks. We also take into account weather conditions – particularly when considering water and heating. 

Significant hazards 

This covers everything else that poses a risk to health and safety but doesn't require immediate action but must be fixed urgently.

Get smart about damp, mould and condensation 

You can find out more about Awaab’s Law, our commitment to you and the timeline for repairs we must follow in our damp, mould and condensation guide.

If you’re experiencing a major case of damp and mould in your home, it’s really important that you report it to us straight away.

Complete a report by filling out our online form and attaching photos

Report damp and mould

You can find helpful advice in our damp, mould and condensation guide linked below, including tips on reducing condensation in your home, keeping your home warm and our inspection process. 

Download our damp, mould and condensation guide

 

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