The initial review will involve an automated computerised check of your tenancy records and we will only contact you if we need any further information. As part of the review, we will look at:
Your tenancy conduct and whether there are current or have been persistent breaches of your tenancy agreement including anti-social behaviour, subletting or tenancy fraud
Your rent account and whether you have any rent arrears with us
If your gas servicing and electricity testing are up to date
The suitability of your property, how many people currently live permanently in your home and any changes in your circumstances
Whether your home has been adapted, for example for a disabled person and there is no one living in your home that needs this adaptation
Whether works are planned on your home in the next 5 years which would result in its redevelopment or demolition
Where relevant we will also consider your right to remain and right to rent
If you have any rent arrears on your account, you will need to clear these before your tenancy can be converted. If you have a rent or other debt, please contact us on0800 678 1221 to make payment in full or agree a payment plan to clear the debt in instalments.
In some circumstances we may need to visit your home. If this is the case a Tenancy Services Officer will inspect your property and may take photographs of the condition or any damage to your home. The Tenancy Services Officer may also need to see personal documents such as identification and household bills, but we will tell you what we need before we visit you.
What will happen if we are able to convert your tenancy?
If there are no ongoing concerns with your tenancy, you will be contacted close to the end of your tenancy, or earlier, advising you how your tenancy is being converted:
If you currently have a social rent, you won’t need to do anything
If you currently have an affordable rent, we will send you a variation agreement via email, asking for your signature. This email will explain what you need to do – to help this process please make sure the email address we hold for you is up to date. You can find our Frequently Asked Questions here
If we are able to convert your fixed term tenancy to an assured tenancy, there will be no further reviews and you can remain in your home indefinitely providing there are no breaches of your tenancy.
What will happen if we are unable to convert your tenancy?
We would normally expect to convert your tenancy but if we are unable to convert your tenancy, we will write to you and clearly explain why before the end of your tenancy.
We will also attempt to contact you by phone to discuss the next stages of the process and to offer you additional support. You will then receive a letter six months before the end of your tenancy explaining the reasons why your tenancy is not being converted and what action will be taken next.
If you’re not happy with our decision you will be given the opportunity to appeal and to request that we review this decision, providing your request is made within 14 days of receiving our letter. If we do not convert your tenancy you will be served with a notice at least two months before the end of your tenancy and we will offer you reasonable advice to identify suitable alternative accommodation.
What if I want to move?
We will give you advice on other housing options available in case a different way of renting or buying might be better for you.
More information on housing options can be found on our website.
