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30/01 - 06/02: Important alert about Property Krowd letters
20/01 - 03/03: Customer survey happening now Tenant Satisfaction Measures
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Are you ready for a new challenge and would you like to make a difference? If so, this is your opportunity to help shape and govern our Customer Engagement programme.

We aim to ensure our Customer Engagement Strategic Committee is representative of all customer demographics, tenures, geographic regions, and experiences. We value the diversity this would bring to the committee and will support us to ensure our Customer Engagement Programme is inclusive for all.

Get involved

Your role on the Customer Engagement Strategic Committee

As a Customer Engagement Strategic Committee member, you will champion Customer Engagement across all areas of the customer journey and act as an ambassador for Customer Engagement, within your local communities, with all customers living in an Orbit home and across the wider Social Housing sector.

By joining the committee, you will:

  • Attend quarterly Customer Engagement Strategic Committee meetings supplemented by monthly ad hoc online meetings for customer members aimed at agreeing a consensus approach.
  • Represent Orbit and the Customer Engagement Strategic Committee at various internal and external events
  • Meet with key individuals across the organisation to ensure any changes to our customer journeys have been shaped by the voice of our customers

Why join the Customer Engagement Strategic Committee?

  • Be the voice that helps shape future decisions within our business
  • Connect with other members, engaged customers and network with other housing professionals
  • Receive tailored training to support your personal development

What will help you make a difference?

As an ideal candidate for the Customer Engagement Strategic Committee, you will:

  • Listen and respect other people’s views
  • Display strong intrapersonal and interpersonal skills 
  • Be able to develop and manage relationships at all levels
  • Be able to negotiate and influence others effectively
  • Understand complex issues and work with the business to find viable resolutions
  • Display a genuine passion for reaching and reflecting the voices of under-represented groups

Desirable skills:

  • Building grounds maintenance

    Do you have any knowledge or experience in building or ground maintenance? help us to provide safe and warm homes in thriving communities.

  • Equality, diversity, and inclusion

    If you have a passion for equality, diversity, and inclusion, come and join us to ensure everyone’s voice is heard.

  • Community development and engagement

    Engaging communities is at the heart of our customer promise, help us to build on this further by supporting others to stand together on a common goal or cause.

  • Health and wellbeing

    We’re looking for someone who has a passion or experience of supporting people’s mental health and wellbeing to help customers have a better day.

  • Financial literacy

    Improve our value for money by supporting us monitoring budgets.

  • Customer service

    Help to embed our customer promise by being passionate about the customer service we provide.

  • Digital experience

    Improve our digital experience, by being able to feedback on your experiences using our digital services.

  • The environment

    Help to unlock our next generation, we want you to represent our youth when discussing the challenges that face our climate.

Application form

If you have seen one of our adverts for extending our Customer Engagement Strategic Committee membership and are interested in applying, please complete this application form to further your interest.

Applications close on Friday 22 March 2024

For more information about the committee and the role click here

All applications will be reviewed by the Chair of the Customer Engagement Strategic Committee and the Customer Engagement Manager. Any applicants who are shortlisted will be contacted to set up a discussion to progress your application further.

If for any reason you are unsuccessful during shortlisting at this time, the Customer Engagement Manager will be in touch to advise and offer to keep your application on file, which will be reviewed as necessary to fill further membership vacancies in the future.

If you have any additional questions, please contact CESC@orbit.org.uk 

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