
What's a Mutual Exchange?
If your home situation has changed and you need to move to a bigger or smaller home, or you want to be closer to friends and family or your place of work; you might be able to swap homes with another housing association or local authority tenant.

This is known as a Mutual Exchange, which is where two or more social housing customers exchange and move permanently into each other’s homes. It’s an option you might want to consider if you don’t qualify for a direct offer through our rehousing service.
- What’s Homeswapper?
- How do I maximise my home advert on Homeswapper?
- How do I apply?
- What if I can’t make a Homeswapper account?
- What do I need to consider before applying for a mutual exchange?
- What type of tenancy agreements are eligible for a Mutual Exchange?
- I have a joint tenancy, but my partner is no longer living with me. Can I apply for a Mutual Exchange?
- Are there peak times for when people request Mutual Exchanges?
- Why might Orbit refuse a mutual exchange?
- What are the timescales for a Mutual Exchange decision?
- I’ve received approval for my mutual exchange within 42 days, why have I not moved yet?
- What do I need to do to prepare for the move?
- Why do I need a property inspection?
- I’ve got credit on my account, can I get a refund?
- Who handles gifted items?
- If you are leaving Orbit
- Why do I have to have an electrical test?
- I had my five-year electrical test recently, why do I need another one?
- When will the gas safety test carried out?
- I’ve had my annual gas safety check, why do I need another one?
- What’s an isolator switch and why would I need one?
Using Homeswapper
What’s Homeswapper?
HomeSwapper is the UK’s biggest and most popular Mutual Exchange service for social housing customers, with over 200,000 homes listed and 1000s more added every week. It’s a useful and easy to use online tool, with a free to download app and lots of help and support. Homeswapper can help you search for swaps, get in touch with other social housing customers and arrange viewings; until you find the perfect new home. Its free to use if you’re an Orbit customer. If you have any issues with getting free access, let us know and we’ll make sure your account is approved.
How do I maximise my home advert on Homeswapper?
When you register for an account with Homeswapper you’ll be asked for lots of information about your home. This will be used to populate your advert, so make sure all the details are right, especially the amount you pay for your rent and any service charges.
You’ll need to add some details about extra features in your home, such as whether you have double glazing, whether you have a garden and if there is parking. There’s also a section for local area information, such as schools and local health services. The more detail you add the better your advert will be.
Take lots of good photos of the inside and outside of your home, the more the better. Try to present your home in the best way possible, with tidy rooms and garden free from clutter.
Homeswapper has a useful document with all the information you will need to make sure that you make the most of their website.
How do I apply?
To apply for a Mutual Exchange, please create a Homeswapper account. Once you have an account you will find the apply button on your dashboard. This will take to through the application form which is sent to the Mutual Exchange team directly.
What if I can’t make a Homeswapper account?
In this instance please contact our Customer Service team on 0800 678 1221. We will be able to send you a link to the application for to apply for the Mutual Exchange.
Before you apply
What do I need to consider before applying for a mutual exchange?
You are making a big commitment to swap homes, so before confirming that you’ll go ahead with swapping homes with another customer, make sure you can answer Yes to all the following questions:
- Do you have a clear rent account?
- Is your home and garden in good condition and have you reported any necessary repairs?
- Do you have a tenancy which has the right to Mutual Exchange?
- Can you confirm that you have not been served with a notice of seeking possession in the last 12 months?
- Do you have the full name, address, and housing provider details for the people you wish to exchange with?
- Have the people who you want to exchange with been to view your home?
- Have you viewed the home you want to move in to and agree to accept it ‘as seen’?
- Is the new home large enough to meet the needs of you and your family?
- Is the new home too big to meet your needs of you and your family?
- Is it in the right location?
- Can you afford to pay the rent and charges on the new home?
- If the new home you’re moving into has any adaptations, e.g. level access shower etc, do you have a medical need for them?
- If you are the incoming customer, can you pay the first rent payment on the new home?
What type of tenancy agreements are eligible for a Mutual Exchange?
As we offer various housing options, our tenancy agreements vary from customer to customer, which means charges can differ, even between customers living on the same street. Not all types of tenancy agreements are eligible for a Mutual Exchange.
You can check on our My Rent Charges page to find out exactly which type of rent you pay, according to the type of tenancy you hold. If you’re unsure of the type of tenancy, just check your tenancy agreement.
- Affordable Rent 5 Year Review
- Assured Affordable
- Assured post 1989
- Assured Shorthold
- Assured with Right to Buy (RTB) rights.
- Bexley Protected without RTB
- Bexley Unprotected with RTB
- Bexley Unprotected without RTB
- Protected Tenancy with RTB
- Social Rent 5 Year Review
- Fair Rent
I have a joint tenancy, but my partner is no longer living with me. Can I apply for a Mutual Exchange?
You’ll need to complete an application form with our Tenancy Services team to apply for your tenancy to be changed. This is known as a joint to sole application. Once the tenancy has been signed over into a sole name agreement, you’ll then be able to apply for a Mutual Exchange.
Are there peak times for when people request Mutual Exchanges?
There’s usually a rise in applications around the school holidays and the Christmas period. This means that there’ll be more properties available but also that the timescales may be a little longer than usual for assessing your application.
Why might Orbit refuse a mutual exchange?
- You don’t have the correct type of tenancy, or there are rent arrears or a court order in place.
- There’s tenancy action being taken against you due to your conduct during your tenancy, for example anti-social behaviour.
- The condition of the property is not to the required standard.
- There are local connection restrictions on your home and the incoming customer does not meet these requirements. Some Local Planning Authorities require housing providers to only rent homes to people who either live in the area or have a local connection to the area. Shelter has more information about this on their website.
- Alterations have been made to your home without our consent. You’ve not engaged with the Mutual Exchange process, such as not returning information which has been requested or have not allowed access to us so we can carry out safety checks or inspections.
- You’re not eligible to move into the new home you’ve chosen.
During the mutual exchange
What are the timescales for a Mutual Exchange decision?
We must give you a decision as to whether the exchange has been approved or declined within 42 days of receiving the completed application form.
I’ve received approval for my mutual exchange within 42 days, why have I not moved yet?
The 42-day response service standard only applies to the decision being finalised. This is not your moving date. All parties involved including the housing providers must be able to carry out the signing of new tenancies and make sure that all relevant safety checks are carried out. It’s only once this process has been completed that a moving date will be confirmed.
What do I need to do to prepare for the move?
You will be required to pay a minimum of one week of rent when you sign up for an Orbit home, even if you are in receipt of full housing benefit. You’ll need to make this payment by credit or debit card and have access to a personal smart phone or device where you can make payment online. If this is going to cause you difficulty, please contact us straight away. We do NOT accept any cash payments.
Why do I need a property inspection?
The property is inspected to make sure that you’ve maintained during your tenancy and to find out if there are any items, fixtures or fittings that will need to be repair by you or us before the exchange can be approved. An inspection report will be completed during the inspection, and you’ll be expected to sign it to confirm that you agree with what’s been recorded and to complete the repairs that have been found. This report will be shared with your exchanging partner.
I’ve got credit on my account, can I get a refund?
Once the Mutual Exchange has been completed and you have moved into your new home, you can get in touch with our Income and Recoveries team on 0800 678 1221 to arrange for the refund. Please note, if the credit is due to a housing benefit overpayment, you will not be entitled to the refund.
Who handles gifted items?
Arrangements for gifting items are made between you and your exchanging partner. We do not hold any responsibility, nor will we become involved in any gifted item arrangements, nor will we carry out any repairs to gifted items. Please make sure arrangements are discussed, and ideally confirmed and signed by both parties, in writing, before the exchange takes place.
If you are leaving Orbit
If you are leaving Orbit, we ask that:
- You contact your new housing provider to find out if you need to make an upfront rent payment at your sign-up appointment.
- You make sure that your rent account is up to date and there are no outstanding arrears.
- You make sure that any repairs which are your responsibility are completed before you move.
- You make sure you leave your current home in the condition that you would expect to find your new home.
- When you move out you must remove all your belongings and rubbish from your home, loft space and gardens. If you leave anything behind, you may be charged for the cost of their removal, which usually costs around £200 for skip hire. In some circumstances we may reach an agreement for certain items to remain in place after your property inspection.
- It’s your responsibility to make sure that all utility companies, the Department for Work and Pensions (DWP) and local authority council tax departments are made aware of the moves, and that you register yourselves at your new home the day your new tenancy begins.
- You need to make sure that you exchange keys with each other, making sure that a minimum of two sets of keys are handed over. We’re not responsible for changing the locks, so if you wish to do so, you’ll need to cover the cost yourselves.
Gas and Electric
Why do I have to have an electrical test?
A Mutual Exchange electrical test must be completed to make sure the property is safe for the new customer and that no unsafe alterations have been made during the time you’ve lived there.
I had my five-year electrical test recently, why do I need another one?
A Mutual Exchange electrical test is a different test and needs to be carried out as part of our compliance policy.
When will the gas safety test carried out?
The gas safety check is arranged with the new customer once they’ve moved in. You should also have a gas safety check arranged by your new housing provider when you move into your new home.
I’ve had my annual gas safety check, why do I need another one?
A Mutual Exchange gas safety test is a different test and needs to be carried out as part of our compliance policy. There’s a current gas safety certificate in place for your home; however, due to the removal and installation of appliances during your move, we must carry out an added safety check on moving day, for health and safety reasons. You’ll be contacted in due course about arrangements for this essential safety check.
What’s an isolator switch and why would I need one?
An isolator switch is a switch used to isolate an electrical circuit in your home. It’s usually used to disconnect a circuit from a power supply so that the circuit can be maintained without interrupting power to the rest of the system. The isolator switch is usually located at the service entrance to the building or the main switchboard.