Report damp or mould

Please use the form below to report damp and mould in your home. Before completing this form, please read our dedicated Damp and Mould information page. On this page you'll find information about how we now work with you if you report damp or mould in your home.

This is due to Awaab’s Law being introduced in October 2025. This change in law means we must address emergency hazards and significant hazards like damp and mould within a certain timeframe.

• We consider several factors when deciding whether damp and mould is an emergency hazard in your home. For example, we look at whether it is widespread, located in a bedroom, or present in the home of someone with higher health risks.

• We take into account if you have babies or young children in your home, are elderly, or if anyone in your household has a weakened immune system, asthma, allergies, or other respiratory conditions.

Report damp or mould

About you

First name *

Last name *

Which contractor do you work for? *

If you are not the person who lives at the property, please tell us their name if you know it

How would you prefer for us to contact you? *

Phone

What phone number should we use to contact? *

Which email address should we use to contact? *

A woman sat on the floor on her phone with a grey cat in her lap

Here's what happens next

This form helps us learn more about you and your damp and mould case, so we can work out the best way to support you. It’s important that you get in touch with us as soon as you can, so we can clearly understand what needs to be addressed right away.

Once we’ve received your form and assessed the photos, we’ll be in touch if we need to arrange an inspection of damp to look into and prioritise work that may potentially need to be carried out.

If you have already made a report to us and you would like to submit further information, please use this form instead to update your report. Please have your case number to hand. If you do not have your case reference, please contact us so we can assist.