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02/12 - 21/12: Pension Credit If you're over 60, look out for a text message from us about Pension Credit.
17/12 - 02/01: Customer Support Hub Christmas 2024 hours You can find information around our contact centre opening hours over the holiday season here.
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02/12 - 21/12: Pension Credit If you're over 60, look out for a text message from us about Pension Credit.
17/12 - 02/01: Customer Support Hub Christmas 2024 hours You can find information around our contact centre opening hours over the holiday season here.
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You can call us if you need to contact us about an urgent enquiry

0800 678 1221

Customer Support Hub opening hours

Monday to Friday: 8am to 8pm
Saturday: 8am to 1pm

Outside of these hours, we offer an emergency service so we are open to take your calls 365 days a year, seven days a week and 24 hours a day.

Contact us by Textphone

If you have hearing loss or a speech impairment, you can call 18001 0800 678 1221.

Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support pages or Relay UK for more information.

Contact us by post

If you need to get in touch with us by post, please send correspondence to:

Orbit Group, PO Box 6406 , Coventry, CV3 9NB

Frequently asked questions

What do you need help with?
Home repairs
Communal areas
Manage your finances
Complaints

Home repairs

How do I book a home repair?

First of all, check if the repair is our responsibility - many minor repairs will be the customer's responsibility.

You can request a repair online, including booking your preferred date and time via myAccount. You can also view previous repairs appointments and request a repair to a communal area.

If you need to report an emergency repair, phone us as soon as possible.

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information:

Fly tipping, disposal of bulky waste and abandoned vehicles

Communal areas

How do I book a communal area repair?

You can request a communal area repair online via myAccount. Once we've received your request, we'll arrange for the repair to be carried out.

Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.

If an emergency repair is needed, please phone us as soon as possible.

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information:

Fly tipping, disposal of bulky waste and abandoned vehicles

Manage your finances

How do I check my account balance?

You can view your rent or service charge account balance online via myAccount.

You'll also be able to view, filter and print or download details about charges and payments to your account.

I'm worried about my energy bills. What can I do?

We understand that increased energy bills at this time of year can bring a lot of stress and uncertainty. That's why we've prepared some advice on what you can do to make things a little easier.

Read our advice

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information:

Fly tipping, disposal of bulky waste and abandoned vehicles

Complaints

We have signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service. You can find out more about our complaints process and how you can submit a complaint on our complaints page.

Services provided by others

If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information:

Fly tipping, disposal of bulky waste and abandoned vehicles
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