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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
29/08 - 07/09: Emergency Alert system test
View All (2)
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A new way of working, together

The launch of our Neighbourhoods & Communities team is a pivotal moment in our Everyday Excellence journey.

We’re introducing a clearer, more localised approach to how we work with you in your community. Our Neighbourhood Managers will be closer to where you live, making it easier to get support, access services and feel connected to what’s happening locally.

What this means for you

    • A named Neighbourhood Manager for your area, supported by a wider team
    • Local drop-ins and regular surgeries so you can meet us in person
    • Clear information on when to contact your Neighbourhood Manager — and when myAccount or other channels are the best option
    • Easy access to the latest news, events and opportunities to get involved in your community

 

From London to East Anglia, the Midlands to the Southeast, our teams are based in the heart of our neighbourhoods.

Central Midlands

East Anglia

East Midlands

London

Sussex and Surrey

Kent

Stratford and South Midlands

Your Voice matters

We’re committed to listening to customers and making sure your voice shapes the services we deliver. From surveys and forums to local events, there are lots of ways to get involved.

Find out how to get involved through YourVoice

Quick links

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