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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
View All (2)
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Change is happening – and it starts in your neighbourhood

The launch of our Neighbourhoods & Communities team is a pivotal moment in our Everyday Excellence journey.

We’re introducing a clearer, more localised approach to how we work with you in your community. Our Neighbourhood Managers will be closer to where you live, making it easier to get support, access services and feel connected to what’s happening locally.

Postcode search – WATCH THIS SPACE!

You will be able to find out which Orbit area you live in and who your Neighbourhood Manager is when we introduce a postcode search to this page in the coming weeks. In the meantime, you can see who your Neighbourhood Manager is by logging onto myAccount.

 

What this means for you

  • A named Neighbourhood Manager for your area, supported by a wider team
  • Local drop-ins and regular surgeries so you can meet us in person
  • Clear information on when to contact your Neighbourhood Manager — and when myAccount or other channels are the best option
  • Easy access to the latest news, events and opportunities to get involved in your community

Later Living and Independent Living scheme's

If you live in a Later Living or Supported Living scheme your Scheme Officer or Manager will continue to be your go-to person for anything relating to your home, tenancy, and community.

Later Living & Independent Living page

Areas we cover

From London to East Anglia, the Midlands to the South East, our teams are based right in the heart of our neighbourhoods. Our areas don’t always follow the same boundaries as your postal address

or council tax region. Watch this page, where we will add a postcode checker so you can check which area you’re in and meet your Neighbourhood Manager.

Explore your region and meet your Neighbourhood Manager.

Stratford and South Midlands

Central Midlands

East Midlands

East Anglia

London

Kent

Sussex and Surrey

 

Your voice

We’re committed to listening to customers and making sure your voice shapes the services we deliver. From surveys and forums to local events, there are lots of ways to get involved.

Find out how to get involved through YourVoice

Meet your neighbours

Discover stories from customers across our regions, including features from the At Home With films. These celebrate the people and communities that make our neighbourhoods so special.

Explore customer stories

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