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All registered housing providers in England like us, are required to report on a standard set of measures known as ‘Tenant Satisfaction Measures’. We are now entering the second year of reporting these to the Regulator of Social Housing (RSH). These measures aim to:
To help us show you how we’re performing, we ask customers like you for your views on our services through regular surveys. We’ve hired an independent market research company to carry out these surveys on our behalf. Opinion Research Services Ltd conduct the surveys by phone throughout the year. The next round of surveys will go live on Wednesday 8 May and run through till Tuesday 18 June 2024. If you receive a call from them (their phone number is 02476 997501), we encourage you to share your experiences with them, both the good and the not so good. The survey should only take about eight minutes to complete.
Feedback received throughout the year is submitted to the RSH each year. If you would like to learn more about the Tenant Satisfaction Measures, please visit the Regulator of Social Housing website.
We provide a randomised sample of customers to the companies conducting the survey on our behalf. There is no obligation to take part in the survey, but we hope you’ll want to tell us what you think whether that is good or bad. If the timing of the call is inconvenient another call can be scheduled at a time or day that suits you best.
No one will be identifiable when the results are published. The results will be analysed as a whole, lowest geography for analysis will be by region. All data will be used in line with our Privacy Policy.
Yes, of course you can. We’re always grateful for you to share your views with us, however, we respect your privacy too. Details about your right to opt-out can be found in our Privacy Policy. Anyone who has already opted out will not be included in the survey.